IT Outsourcing - Complete IT Infrastructure Management
Your external IT department. Servers, networks, workstations, business applications under continuous management. Around-the-clock oversight, monthly executive reporting, fixed monthly cost.
Who it fits - Sized to Your Business
Service scope adapts to your headcount, geography, and IT maturity.
Small business. 10–50 endpoints
External IT department in place of an in-house specialist. Workstations, servers, networks, email, and telephony all managed under one contract. Fixed monthly cost.
- No in-house IT
- Single office
- Business applications
Mid-market. 50–200 endpoints
An extension of your existing IT team. Routine support, monitoring, and server infrastructure handled externally. Your team focuses on strategic priorities.
- Server infrastructure
- Data backup
- Employee support
Branch networks and remote teams
Consistent service standards across every location. Centralized management with on-site contractor coordination.
- Multiple locations
- Remote workforce
- Contractor coordination
Comparison - In-house IT vs IT Outsourcing
A side-by-side look at two ways to organize IT in a company.
Cost
In-house admin
Salary, payroll taxes, workstation, software, training
POSITIVE SOLUTIONS
Fixed monthly contract with no hidden costs
Availability
In-house admin
One person. Vacation, sick leave, attrition risk
POSITIVE SOLUTIONS
Engineering team with no gaps for vacation or sick leave
Expertise
In-house admin
Generalist with limited depth in any single domain
POSITIVE SOLUTIONS
Specialized engineers in servers, networks, telephony, virtualization, DevOps
Tooling
In-house admin
Limited by individual budget and skill
POSITIVE SOLUTIONS
Enterprise-grade monitoring and automation tooling developed over years of practice
Response time
In-house admin
Best-effort during business hours
POSITIVE SOLUTIONS
On-call engineering team handles requests by an agreed service schedule
Transparency
In-house admin
Verbal updates to management
POSITIVE SOLUTIONS
Monthly reporting on work completed and infrastructure status
Results - What Your Business Gets
Service outcomes are committed in the contract and confirmed in the monthly report.
- Specialized expertise across every domain. Servers, networks, telephony, virtualization. Deep competence in each area that is beyond the reach of a single in-house specialist.
- Proactive maintenance. Common issues are handled early, before they affect your team's productivity.
- Predictable IT budget. Fixed monthly cost regardless of ticket volume.
- Executive reporting. Monthly report covering work completed, infrastructure status, and recommendations for growth.
- Incident-level transparency. Each incident is documented with root cause and remediation steps.
Unified IT Infrastructure Oversight
Workstations, servers, and network equipment under continuous management. Windows, macOS, and Linux fully supported. Infrastructure health monitored end to end.
Regular maintenance covers every piece of equipment in your company: updates, preventive checks, security verification. Most work happens remotely, with no on-site visits required.
What's covered
- Employee workstations and laptops
- Company servers
- Corporate networks and Wi-Fi
- Email, telephony, file storage
Business Continuity
Issues are caught and resolved at the earliest stage. Most common problems are handled before they affect your team's work. Complex incidents go to specialized engineers.
Servers, business applications, networks, and backups stay under watch. Regular checks and preventive work reduce the risk of unplanned downtime.
What we watch
- Business application performance
- Server responsiveness
- Backup integrity
- Network connectivity
Ready to Scale With You
By a new hire's first day, account, email, application access, and workstation are ready to go. Setup takes hours, not days.
A new office connects to your company-wide IT environment in a single business day. Security rules and service standards apply uniformly across every location.
Built for growth
- Fast new-hire onboarding. Workstation ready on day one. Standard procedures eliminate setup errors and human factors.
- Consistent standards across offices. Workstations, access policies, and service operate by the same rules in every location.
- Vendor and contractor coordination. Coordination with data centers, telecom providers, and local contractors is included in the service.
Employee IT Support
A single point of contact for every IT request from your team. Routine issues resolved in minutes. Complex ones escalated to specialized engineers. Employees never repeat themselves.
Every request is tracked and resolved. The monthly report breaks down ticket volume, common topics, and resolution times for leadership review.
What we help with
- Email, business applications, access requests
- Printers, phones, peripherals
- Password and account recovery
- Remote employee support
FAQ - Frequently Asked Questions
Don't see your question here? Drop us a message on WhatsApp.
Onboarding - How We Get Started
Service goes live within a few business days. First results show during the audit phase.
01
48-hour infrastructure audit
Networks, servers, and workstations are reviewed. Issues and weak points identified. A report with prioritized recommendations is delivered.
02
Service activation
Regular infrastructure oversight, preventive maintenance, and employee support channels are set up. From this point on, the infrastructure is under our responsibility.
03
Ongoing service
Service runs by the agreed engagement model. Fixed monthly cost with executive reporting.
Ready to talk about your infrastructure
Contact
- Phone
+7 707 490 66 44 - E-mail
info@poss.kz - Address
Astana, Kazakhstan