Telephony - Enterprise Telephony on Yeastar P-Series
Calls, video conferencing, chat, and contact center in one system. Hardware PBX, software, or cloud edition. From 20 to 10,000+ users.
Who it fits - Formats for Different Business Scales
Yeastar P-Series scales from a small office to a network of branches and a contact center. Model and deployment format are selected to match the actual needs of the business.
Small business. Up to 20 employees
Simple corporate PBX: call handling, IVR, CRM integration. Hardware or cloud edition, your choice.
- Turn-key PBX
- Voice menu (IVR)
- CRM integration
Mid-market. 20–200 employees
Multichannel communications across departments and branches. Video conferencing, team chat, contact center. Remote employees work from any device.
- Video and chat
- Contact center
- Remote employees
Call center and sales
Inbound and outbound campaigns, omnichannel messaging, agent analytics. Calls, WhatsApp, SMS, and live chat in a single queue.
- Inbound campaigns
- Outbound dialing
- Omnichannel
Branch network
Unified telephony across every office. Internal calls free. Numbers and users managed centrally.
- Unified telephony
- Free internal calls
- Centralized management
Calls, video, and chat in one app
One tool for every communication: calls, video, chat, files. Any device becomes an office phone. An employee on the road, at home, or in the office. The call reaches them wherever they are.
Switch devices mid-call without dropping the line. Unified contact book synced from CRM. All active calls visible on a single supervisor screen in real time.
Video conferencing, team chat, file sharing. All in one interface. No additional per-user licenses.
Client applications
- Linkus Desktop (Windows / macOS)
- Linkus Mobile (iOS / Android)
- Linkus Web Client
- Chrome Extension
- Video conferencing
- Supervisor screen
- Team chat
- Unified contact book
Contact center and omnichannel
Calls are routed intelligently: by agent skill, time of day, and client type. Managers see the full call center load on a single screen. Call recordings are available immediately.
Outbound dialing is automated. Campaigns run on schedule, unwanted numbers are excluded.
WhatsApp, SMS, Facebook, website live chat. All in one queue. One agent handles every channel without switching between systems.
Contact center components
- Inbound call center. Intelligent routing, queues, callback. Real-time supervision, call-handling rule monitoring, agent reports.
- Outbound dialing. Auto-dialer with campaign management. Callback scheduling, call outcome tracking.
- Omnichannel messaging. WhatsApp, SMS, Facebook, live chat in a shared inbox. Chat transfer between agents, one-click escalation to call.
Business system integrations
On an incoming call, the CRM opens the client card automatically. One-click outbound from CRM. History, recordings, and analytics sync without manual input.
Microsoft Teams dials landline and mobile numbers through the corporate PBX. Outlook and Microsoft 365 sync contacts and support single sign-on.
Built-in AI transcribes calls and generates conversation summaries. Commitments are captured automatically.
Supported integrations
- Microsoft Teams
- Microsoft 365 / Outlook
- Bitrix24
- Salesforce
- HubSpot
- Zoho CRM
- Odoo
- Microsoft Dynamics 365
- Zendesk
- Google Workspace
- AI transcription
Features - More P-Series capabilities
Call Flow Designer and built-in AI change how telephony works.
Call Flow Designer
Voice menus built in a visual editor without coding. Routing by time, language, and request type. Voice prompts via AI text-to-speech. No studio recording required.
Built-in AI
Call transcription and conversation summaries generated automatically. Key details captured without agent involvement. Voicemail converted to text right in the interface.
Deployment options and scale
- P-Series Appliance (hardware PBX)
- P-Series Software Edition
- P-Series Cloud (Yeastar Hosted)
- P-Series Cloud (on-premise infrastructure)
- Hot standby
- Geo-redundancy
- Up to 10,000+ extensions
- Auto-provisioning for 500+ IP phone models
For the business - Yeastar Implementation and Support
Model selection, configuration, and post-launch support.
- Selection and deployment. Analysis of the company's requirements and scale. Deployment model selection, PBX configuration, CRM integration.
- Around-the-clock oversight. PBX availability, call quality, and SIP trunk health monitored around the clock. Most incidents are resolved remotely.
- Updates and security. PBX firmware updated in agreed maintenance windows. Vulnerabilities patched, certificates renewed, change log maintained.
- Scope of work in the contract. Service procedures and engagement terms are fixed in the contract. Monthly report on incidents and line utilization.
- Vendor independence. Full documentation of PBX, configurations, and integrations stays with the client. The system can be picked up and maintained by any Yeastar partner.
FAQ - Frequently Asked Questions
Don't see your question here? Drop us a message on WhatsApp.
Project phases - Telephony launch
From first conversation to a working system. A matter of days.
01
Analysis
Review of scale, use cases, and current infrastructure. Selection of PBX model, deployment form, and pricing plan.
02
Configuration and launch
PBX installation and configuration, SIP trunks and numbers connected. CRM and Microsoft Teams integration.
03
Ongoing support
Availability monitoring, scheduled updates, ticket-based support. Monthly report on call statistics and incidents.
Ready to talk about your infrastructure
Contact
- Phone
+7 707 490 66 44 - E-mail
info@poss.kz - Address
Astana, Kazakhstan